Help desk
Support
A payment looks wrong
2 questions
- A payment only shows "Recorded". Is it lost?
- No. Recorded means the proof was saved but no notification evidence is linked yet. Check that the Android payment phone is connected and still has Notification Access, or confirm after checking the wallet directly.
- Why didn’t a payment auto-match, even though the amount and time agree?
- PayTsek marks a Strong match automatically only when one unclaimed wallet notification has the exact amount and a safe nearby time, with no conflicting evidence. Multiple candidates, edited matching fields, pending or failed proofs, and other conflicts stay a Possible match for review.
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Phones and wallets
3 questions
- Can my iPhone read GCash notifications?
- No. iOS does not allow apps to read other apps notifications, and PayTsek does not claim otherwise. Use the iPhone to scan and review, and pair an Android phone that receives your payment notifications, or use manual confirmation.
- Which wallets auto-match?
- Recognized incoming-payment notifications from GCash, GoTyme, Maya and MariBank can match automatically when there is exactly one safe exact-amount and nearby-time candidate. Multiple or conflicting candidates stay a Possible match. A Strong match is notification evidence, not confirmation from the wallet provider.
- Does PayTsek see my balance or MPIN?
- Never. It only reads the incoming-payment notifications you allow, and never asks for wallet credentials, MPIN, or OTPs. Nobody from PayTsek will ever ask you for them either.
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Delete your account or data
You can do this yourself from inside the app. Export a copy first if you want to keep your records.
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Open PayTsek → Settings → Privacy & data.
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Tap Export my personal data if you want a copy first. The download link is valid for 24 hours.
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Tap Delete my account and type DELETE. Sole workspace owners must transfer ownership or delete the workspace first, so business records are never silently orphaned.
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Cannot sign in any more? Email support@paytsek.online from the account address and we will complete the deletion within 30 days.
Deletion removes your profile, memberships and personal data. Business records you created stay with the workspace without your name attached, as the owner needs them for their own recordkeeping. See the privacy policy for exact retention periods.